Return and Exchange Policy

Exchange Policy:

Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receiving the product. The consumer is not entitled to exchange the product after the lapse of seven days.

It is a condition for the exchange of the product that it be in a sound condition and that the consumer has not used or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer is responsible for paying the shipping cost if he wishes to exchange the product. In the case of international exchange, the consumer bears the full shipping costs and delivery of the product to the shipping company. In the event of a defect or error, the consumer will be compensated.

The consumer is not entitled to exchange the product in the following cases:

If the product was manufactured based on the consumer's request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

If the product is video tapes, discs, compact discs, or information programs that have been used.

If the product is newspapers, magazines, publications, books, or other similar copyrighted works.

If a defect appears in the product due to the consumer's improper handling.

If the contract involves the provision of accommodation, transportation, or food services.

If the contract involves the purchase of online software download products.

Return Policy:

Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to terminate the contract and return the product provided to him by the store within seven days from the date of receiving the product. The consumer does not have this right after the lapse of seven days.

It is a condition for the return of the product that it be in a sound condition and that the consumer has not used or benefited from it. The store has the right to inspect the product before returning it to ensure its safety.

The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full shipping costs and delivery of the product to the shipping company. In the event of a defect or error, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

If the product was manufactured based on the consumer's request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

If the product is video tapes, discs, compact discs, or information programs that have been used.

If the product is newspapers, magazines, publications, books, or other similar copyrighted works.

If a defect appears in the product due to the consumer's improper handling.

If the contract involves the provision of accommodation, transportation, or food services.

If the contract involves the purchase of online software download products.